Preparing for your Telehealth Appointment using GetOn Health

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What is a telehealth appointment?

A virtual appointment connects you with your doctor or healthcare provider through your phone, smartphone or a private link to a secure web-based video conferencing service. Your doctor can use GetOn Health to set your appointment and connect with you via text message. This guide will help you prepare for your telehealth appointment.

What do you need for your telehealth appointment?

Most telehealth visits will use a traditional phone connection; however, your doctor may send you a text to provide a link to a video conference provider. You will need to connect with the video conference provider through a smartphone, tablet or laptop with a web-enabled camera. If you are using video conferencing GetOn Health recommends that you have access to high speed internet and a wireless connection.

What are the benefits of a virtual appointment?

• • Receive care in your own home.
• • Access to your doctor that normally requires travel and expense.

Is my telehealth appointment secure?

Very secure. GetOn Health is designed to enable your doctor to communicate securely, quickly and efficiently GetOn Health does not record conversations between the doctor and patient.

What can I do to prepare for the telehealth appointment?

• • You will receive a reminder text from GetOn Health about your appointment. Please be available at least 15 minutes prior to your appointment.
• • Find a quiet, bright space. Have a notebook ready to take your own notes.

Appointments are typically 10 minutes in length. In order to be best prepared, please ensure you can answer the following questions:

• • What is your medical concern?
• • Do you have any medical problems or chronic illness?
• • What medications, vitamins and supplements are you currently taking?
• • Do you have any allergies?
• • Have you ever had any surgeries?
• • Is there family history of medical illness such as cancer, heart disease, high blood pressure or diabetes etc.?
• • Do you smoke, drink or use drugs?

At the end of your appointment, please ensure that you have determined:

• • What is the follow up direction from your doctor?
• • Is there a need to set another appointment?

GetOn Health is designed to optimize everyone’s time through real time communication. Please be prepared for your appointment so your doctor can provide you with quality service.

Got questions? Contact us at ph: 216-373-8200, email: info@getonhealth.com